Conflict Resolution and Personal Safety
Accredited by The Chartered Institute of Environmental Health, this course will benefit anyone who deals with the public in the public or private sector.
With this course, staff and managers will gain the knowledge to recognise potentially dangerous situations and deal with them effectively, promoting a safer working environment. The elements of this course will empower staff members to identify, manage, and ultimately resolve threatening and difficult situations. Not just targeted to businesses and lone workers, this programme is also suited to anyone who may have concerns regarding their own personal safety.
This course includes:
- The Terminology used in Conflict Resolution
- The laws that apply to businesses and their employees
- The concepts of a safe working environment
- Appropriate methods of de-escalation
- The importance of personal safety
